Help Center

FAQs

 

How long does each therapy session take ?

The therapy hour is 50 minutes ling, it is also useful to allow 5-10 minutes to cover any administration elements such as your next appointment, holiday issues, any practical issues or questions.

What is the difference between Counselling and  Psychotherapy ?

In the UK there is little difference between the two – the main distinction being the time and depth of the work. Psychotherapy is best suited to working with deeper seated issues which root in earlier life and require deeper , slower exploration, where as counselling is often shorter term and may be focused on a particular.

How many sessions will I need?

That depends on the type of issue we are working with and how we decide to works, I usually suggest working with a fixed number of sessions initially and reviewing to enable to decide what will be right for you. In my experience it is timing and motivation are key. It is important you feel this is the right time for me, I want to work on this , rather that feeling I really ought to do something about x or y.

What happens if I can’t make my appointment ?

I ask we both respect each others time and commitment. Life happens and for those occasions I operate a full refund policy . otherwise appointments cancelled with less that 24 hours notice are charged at the full rate.

When will you be offering in person counselling again ?

Tentatively we are navigating our way through  COVID 19.Our country has reduced the alert level to 3. Government advice remains encapsulated in the Stay Alert Guidance

  • Stay at home as much as possible

  • Work from home if you can

  • Limit contact with other people

  • Keep your distance if you go out (2 metres apart where possible)

  • Wash your hands regularly

Do not leave home if you or anyone in your household has symptoms

Whilst mitigations minimise risk, they cannot remove it.

Average incubation periods seems to be 5 days, but may be up to 14. We may not know we are infected until two weeks have passed. This makes it difficult to quantify the risks involved for you as a client or me as your therapist.  

Whilst local outbreaks remain,  I will continue offering sessions remotely and review again working in person at the end of August if the R rate remains low, whilst successfully  opening other sectors of the economy.

Collection
Only data relevant to the delivery of therapy collected via my Contact and Assessment Forms, which includes;

  • Personal information : Name, address & contact details & who to contact in an  emergency

  • Relevant service information : Your GP’s contact details, relevant medical history & medications

  • Case background  and family history & your expectations from therapy.
     

Storage

  • Your Client notes are paper based and kept in a locked file. They will be stored for 3 years from the date therapy ends to comply with insurance requirements and then shredded as confidential waste.

  • Communications between us over phone or email are stored in my email account using an anonymising code, and in my work phone contacts . Both my computer and phone are password protected.

  • Electronic enquiries are deleted 6 months following the initial contact date.
     

Disclosure

  • At the start of therapy we will have discussed the Client contract, which explicitly states the only exceptions to confidentiality.

 

Your Rights

Right To Access : You have the right to access your personal information, free of charge and the right to request  inaccuracies are amended.

Right to be forgotten: You have the right to request I erase information held about you. These rights are obligatory unless it is information I have a legal obligation to retain .

Data portability: You have the right to receive personal information you have provided and the right to transfer this information to another party.

Should you have any concerns with how we have collected , used or stored your data please contact the Information Commissioners Office ( ICO)  online or via phone on  0303 123 1113.

How do you treat any data I provide ?

Mobile

07396 240106

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